Questions and answers

Pick a product, choose how many you want and where to deliver. You see your price and your delivery time straight away. Then upload your file, or ask us to design it. Pay, approve the preview we send you, and we print and deliver.

See the products

No password. At checkout you give your name, phone number and email. To see all your orders later, sign in with Google, or with a code sent to your email or phone.

By card, bank transfer or USSD, through Paystack. You pay in full before we start, because custom print cannot be resold.

Yes. Paystack handles the payment. We never see or keep your full card number or PIN.

Wait a few minutes: bank transfers and USSD can be slow. If it still shows unpaid, do not pay again. Message us with your order number and the bank alert and we will check it with Paystack. We are available Monday to Saturday, 8am to 6pm.

Yes. Open the site in your phone browser and choose "Add to home screen" when we offer it, or from your browser menu. There is nothing to download from an app store, and it uses very little data.

Yes. Use the English / Pidgin switch at the top of the page. English is the default. Your choice is remembered on your phone, and on your account if you are signed in, and we send your WhatsApp messages in the same language.

Yes. Add your business name and tax number at checkout. You get a pro-forma before you pay and a VAT invoice after.

A PDF, JPG or PNG up to 4 MB. If you have a Word or Canva file, export it as a PDF first.

Getting your file right

We check it the moment you upload and tell you in plain words. You can upload a better one, ask us to fix it (₦2,000), or go ahead if you accept the result.

Yes. Choose "Design it for me", tell us what you need, and we send you a proof. The design fee is ₦12,000 and you see it before you pay.

Yes. Pick a template for a church programme, wedding invitation, menu, flyer or banner, answer a few questions, and we design it for you. You see the price before you pay and approve a proof before anything prints.

See the templates

Yes. Sign in and open Brand kit in your account. Keep your logo, colours and up to 20 files there, and use them on later orders. You can remove them at any time.

My account

Yes. You approve a proof first and we print exactly what you approved. Check spelling and phone numbers carefully.

Yes. Only our team and delivery partners see what they need. We never use your artwork in our own advertising without asking you.

Eligible jobs ordered before 12 noon on a working day arrive the next working day by 5pm. You only see the 24-hour option when your job qualifies, and you see the exact time before you pay.

Delivery details

Across Lagos. Pick your area on the product page to see the fee and the arrival time. If your area is not listed, message us and we will tell you what is possible.

Yes, when you choose delivery you can pick the morning (9am to 1pm) or the afternoon (1pm to 5pm). It helps the rider plan the day. It is a preference, not a change to your arrival time or to the Brandit Promise. A 24-hour order is always delivered in the afternoon.

When your order is out for delivery you may see a link to the rider's last known position on a map. It only shows while the order is out for delivery, and it is deleted once the order is delivered. If you do not see it, the rider's phone may have no signal. Your order is not late because of that.

Yes, pickup is free. Choose pickup at checkout and we message you when it is ready.

When your order is out for delivery we send you a short code. Give it to the rider once you have your parcel. It protects you from handing over a code too early.

Yes. Open the link in your messages, or go to Track an order and enter your order number.

Track an order

Probably yes. Send a custom-order request with what you want, the size and quantity, and a picture if you have one. A person replies with a price, usually within 24 hours. It is free and you pay only if you accept.

Ask for a custom price

Yes. Use Plan my event. Tell us the kind of event, the date, how many guests and which items you want. We suggest quantities, you change them, and a person sends one price for everything. You pay once and we deliver the items together, aiming for two days before your event.

Plan my event

7 days. After that you can ask us to renew it.

Type it in the coupon box at checkout and press Apply. One code per order. A percentage or fixed-amount code takes money off the print price; a free-delivery code removes the delivery fee. Coupons do not work on custom quotes.

Sign in and open your account to find your personal code. A friend who uses it on their first order takes 10% off, up to ₦5,000. When their order is delivered, you get a ₦1,000 reward code for your next order, valid for 90 days. You cannot use your own code.

My account

Report it within 48 hours of delivery, with a photo if you can. If it does not match the file you approved, or it arrives damaged, we reprint or refund.

Reprints and Refunds

The delivery fee is refunded automatically. You do not have to ask.

Yes, before your proof is approved and production starts, for a full refund. Once production has started, it is made for you and cannot be cancelled.

Yes, after your order is delivered. A person at Brandit checks every photo first, and it is shown on our site only if you tick the box that allows it. We remove the location and camera details from it. You can ask us to take it down at any time.

If you fill in your details at checkout and do not pay, we send one friendly reminder with a link to carry on, between 8am and 8pm. To stop these, untick "Remind me once if I leave an order unpaid" in your account, or tell us.

Go to your account page and choose "Delete my account". You can download your data first.

My account

Yes. Reorder in one tap with the approved file, get VAT invoices, and use plain-pack delivery if you print for your own clients. For large jobs, send a custom-order request for a quote.

For businesses